Shipping costs
For deliveries within the European Union: free of charge for orders over 120€ (for orders under 120€, the delivery charge is 35€)
Delivery time
Delivery times depend on each country (allow 3 to 10 days within the European Union)
Exchange policy
If you are not satisfied with your purchase, for any reason, you have 14 days from receipt of your order to return your product.
You can return your product (at your expense) to the following address: Xanilla, Rue Notre Dame 104 B - 1370 Jodoigne
Specifying the model you wish to exchange your returned product for.
The new product will be sent at our expense (after payment of the difference, if any).
It is imperative that you enclose the purchase invoice or delivery note and the completed return form.
Your product must be returned in its original condition, without having been worn or showing any signs of wear, packed in its original packaging.